OUR GUARANTEE AND SERVICES

Plant Guarantee
Most plant material from Sky Nursery is guaranteed for 90 days or one growing season: i.e., winter to spring, spring to summer, summer to fall, fall to winter. Any plant that proves defective will be replaced. Sky Nursery is not responsible for damage due to improper care, weather, insects, dogs, lawn mowers, vehicles, El Nino, etc.

Refund Policy
All returns are subject to a manager's approval. Return the plant or product with your original sales receipt and plant tag. A refund or store credit will be issued if a replacement is not available. Credit card sales with receipt will be credited to the card. Cash sales with receipt will receive cash back if the sale was under $75.00; if over $75.00 a refund check will be mailed within 3 business days. Returned purchases paid by check will be refunded 10 business days from the receipt date. If the receipt is not available a store credit will be issued.

Plant and Hard Goods Delivery Service
Sky Nursery delivers plants, statuary, and bagged goods Monday through Saturday. Curbside delivery charges depend on the address - call for details. If you are having multiple items delivered to the same address at the same time, one delivery charge applies to the whole order. Items requiring two or more people to deliver will be charged one delivery charge per person. Minimum charge for fountain set up is $50.00. If a customer makes shipping arrangements, we can deliver plants and products to the shipper (normal delivery charges apply). We do not pack for shipment or assume responsibility for the plants past delivery to the shipper.

Bulk Material Delivery Service
Bulk material deliveries are made Monday through Saturday (excluding holidays) year round. Most neighborhoods can get next-day delivery. Same day service is sometimes available. Minimums for delivery depend on the location: 3 yards for Shoreline, Seattle north of 100th Street, and Snohomish County south of 196th Street and west of 44th Avenue West. Other locations have a 5 or 10 yard minimum. Please call for current prices and delivery information.

Bulk Material Pick Up Service
Our front-end loader can scoop a full yard or 1/2 yard of bulk materials into your open bed truck or trailer. Bulk pickup is normally available anytime the nursery is open (the exception is during our extended holiday hours in December). Our business hours vary according to the time of year. Please check the current schedule.